Business Process Outsourcing (BPO)
We manage processes efficiently.
Business Process Outsourcing (BPO)
We manage
processes
efficiently.
Omnichannel and multifunctionality
Contact Center Services
Inbound – Outbound – Back Office
Intelligent Process Automation Solutions
Cloud technology
Thanks to our 30 years of experience in the market of business services, we specialise in consultancy and partnerships with companies, and offer Customer Contact Management on both digital and traditional channels.
The ability to carry out the management tasks we are entrusted with in the utmost efficiency and timeliness combined with the satisfying results achieved has led to frequent steady and long-term collaborations with client companies.
We therefore consider ourselves a reliable and transparent partner offering security in terms of both expertise in process management and IT skills. The primary objective of our outsourcing work is to assist companies in optimising their services, thereby increasing their level of competitiveness in the market.
The security of a reliable business process outsourcer.
Always committed to a proper management of the customer relationship, over the years we have evolved towards a true all-round consulting approach. Companies initiating a partnership with us can therefore count on an experienced, reliable, competent and certified outsourcer. This choice brings concrete advantages along: client companies can concentrate their resources on their core business, improving their performance and increasing their competitiveness in the market, bettering productivity and having access to a specialised workforce with advanced technology.
A BPO model with the customer as focus, to guarantee quality and experience.
With our consultative approach we can help companies defining business objectives and outsourcing strategy by defining appropriate operational processes based on the objectives.
Omnichannel and multifunctionality
We offer a wide range of effective solutions such as voice chat, online chat, mobile services, social networks and chatbots.
Improving relationships
We help professional relationships between companies and end users evolving, with the help of AI and Big Data.
Intelligent Process Automation Solutions
We provide valuable technological support bringing traditional RPA and Artificial Intelligence together.
Innovative use of social media
Social communication is offered with a differentiating approach and becomes a means of behavioural processing.
Cloud technology
The massive use of technology becomes a strong added value for the client company.
The benefits of our BPO services
24h transactional activities
In addition to information services, our operators provide help services in supporting transactional activities for Banks clients, 24 hours a day, 7 days a week.
Booking, Loyalty & Up-Selling Activities
We offer to our customer companies a full management activity covering not only booking services, but also loyalty and up-selling campaigns.
Booking, Loyalty & Up-Selling Activities
We offer to our customer companies a full management activity covering not only booking services, but also loyalty and up-selling campaigns.
PSP, Technical Help Desk & Advanced Back Office
We are specialised in managing complex contact centre services to support the needs of client industries, such as: Patient Support Program (pharmaceutical), Technical Help Desk (ICT) and Second Level Back Office (financial).
Fulfillment, Document Management and Order Entry
The outsourcing of business services such as order entry, processing and document management is an increasingly common need: at Numero Blu we fulfil it to the best of our ability.
Fulfillment, Document Management and Order Entry
The outsourcing of business services such as order entry, processing and document management is an increasingly common need: at Numero Blu we fulfil it to the best of our ability.
Virtual Agents, Conversational IVR and CX Monitoring
Virtual agents, IVR systems and customer experience software are some of our IT-service proposals, technological solutions that bring benefit to the customer’s business.
Customer Satisfaction, Retention, Lead generation and Fund-Raising
Our offer also involves crucial areas for many companies such as customer satisfaction verification, implementation of customer retention, customer acquisition and fundraising strategies.
Customer Satisfaction, Retention, Lead generation and Fund-Raising
Our offer also involves crucial areas for many companies such as customer satisfaction verification, implementation of customer retention, customer acquisition and fundraising strategies.
How to contact
Numero Blu
Don’t hesitate:
we will be happy to help you!