Outbound services
Our mission:
hit the target.
Effective contact ways
Ongoing information and assistance
Building exclusive trust creation
Outbound services
Our mission: hit the target.
Effective contact ways
Ongoing information and assistance
Building exclusive trust creation
Every phone call builds up the brand reputation.
The reliability and high-performance level of our outbound services allow us to create a distinctive and high-quality customer experience, with effective and appropriate contact methods.
The Contact Centre of Numero Blu represents the original core of our activity
and every year it is enriched with new skills, human resources and abilities. The trust and relationships that were built up over years of collaboration have created a strong bond with our customers, many of which are leaders in their sectors.
Our team’s expertise enables us to handle complex outbound services
aimed at supporting the client company’s business in a reliable and sustainable way, covering problem solving, criticality management, brand promotion etc.
Our services enable the companies we work for to evolve, to promote and protect their reputation.
We are experts in building relationships and promoting best practice in end-customer care, integrating our work seamlessly with our customers’ internal processes.
Our goal with outgoing activities is to act in balanced
and consistent ways to help create a distinctive and quality customer experience created on the customer’s design.
When contacting the final customer
We are accurate
Customer-base information and assistance on active services.
We are careful and appropriate
Full and strict compliance with regulations and their enforcement.
Adding value
Support in maintaining and consolidating a trustful relationship with customers.
Outbound services
Customer Care
Numero Blu specializes in quality outbound activities carried out on the contractors’ Customer Base.
Being able to consolidate a Customer Base is crucial to every company: that is why Numero Blu takes care of the customer portfolio entrusted by contractors through Monitoring and Prevention-and-Retention-outbound services.
Phone Sales
To companies that rely on us, we offer telephone-sale campaigns aimed at acquiring new customers. The great experience of our operators allows us to find the right key to establish the proper relationship with the potential customer with attention, professionalism and flexibility, an essential element for the commercial success of the campaigns. The quality of our service is certified by OAM (Organismo degli Agenti e dei Mediatori) Certification.
Phone Sales
To companies that rely on us, we offer telephone-sale campaigns aimed at acquiring new customers. The great experience of our operators allows us to find the right key to establish the proper relationship with the potential customer with attention, professionalism and flexibility, an essential element for the commercial success of the campaigns. The quality of our service is certified by OAM (Organismo degli Agenti e dei Mediatori) Certification.
Appointment making
Another prerogative of our outbound contact centre is to provide the sales network with a support service for of appointment making. The companies that rely on us can thence fully optimise the resources and time of the sales network agents. Establishing an initial contact with the potential customer is crucial, as it allows the agents to focus on the commercial phase better, and relate to customers who are already purchase-oriented.
Commodity
We carry out customer satisfaction surveys, i.e. interviews to establish the level of satisfaction for the acquisition of a new product or following the purchase of shares. The survey – which is carried out via a script provided by the contact person – aims to collect information from the end consumer on their experience and satisfaction with the purchased product.
Commodity
We carry out customer satisfaction surveys, i.e. interviews to establish the level of satisfaction for the acquisition of a new product or following the purchase of shares. The survey – which is carried out via a script provided by the contact person – aims to collect information from the end consumer on their experience and satisfaction with the purchased product.
How to contact
Numero Blu
Don’t hesitate:
we will be happy to help you!