Inbound services
Always ready to help the customer
24-hour service coverage
Problem solving
Expertise and Courtesy
Inbound services
Always ready to help the Customer
24-hour service coverage
Problem solving
Expertise and Courtesy
Consultative approach and effective answers for an impeccable service.
For our Contact Centre, every contact becomes a value:
Thanks to competence, flexibility and the use of multi-channel technologies, we are able to transform every single contact into an effective and profitable relationship for the customer.
We can offer a complete outsourced customer service to every company.
Guaranteed uninterrupted operations with resources and infrastructure tailored to the needs of traffic peaks and an in-depth/continuous training for operators are our strengths, enabling us to handle orders even in complex sectors that require a very specific expertise.
We guarantee excellent Customer Care and Customer Management based on the quality of professional interactions.
In order to manage the Customer Base effectively, we offer operators specifically trained to deal with all kinds of requests and to provide the necessary information, always in line with the Customer’s wishes and the values of the Brand they represent.
We adopt a hybrid and flexible working model and invest daily in technology to better adapt to customer needs.
We recently implemented and made operational a remoting project that is allowing us to relocate some operating offices and enabled our agents to effectively work remotely, preserving their work-life balance principles.
When our final customer calls…
They always find someone who is ready to listen
A multichannel-access platform adequately sized based on needs, resources and infrastructures, operating 24/7.
…They never wait
Thanks to a 24-hour operational coverage that is proportionate to expected volumes and integrated internal overflow plans in case of unexpected traffic peaks.
…and receive professional and punctual answers
Thanks to highly qualified operators with multi-sectoral experience, trained to respond to every need with courtesy and competence.
Inbound services
Customer Care
Taking care of customers: that’s the philosophy leading every aspect of our work. Each customer company can count on a dedicated team, which is trained to respond to every need quickly, effectively and courteously. We strongly believe that people make the difference in customer care; this is why we carefully select our telephone consultants, choosing people with an excellent dialectic and a medium/high cultural profile, capable of listening and providing concrete solutions.
24h Emergency
We can provide a 24-hour emergency service that can promptly respond to any request: our qualified operators are trained to find quick and effective solutions to meet every need. This service provision is an absolute valuable addition to enhance the customer experience and the perception of brand quality.
24h Emergency
We can provide a 24-hour emergency service that can promptly respond to any request: our qualified operators are trained to find quick and effective solutions to meet every need. This service provision is an absolute valuable addition to enhance the customer experience and the perception of brand quality.
Help Desk
Managing specific complex services and products offered by a Brand often requires at least first-level technical assistance, which can easily become a second-level assistance if the criticality is more complex. Thanks to our teams of highly qualified professionals Numero Blu can support both the final customer and its direct customer offering solutions and high-value added services. Our intervention is prompt and effective, aiming at the operational solution of every issue, even complex ones.
E-commerce support
We are able to support e-commerce realities in communicating with their customers or prospects, offering a professional response to ensure constant supervision in terms of information management or request processing. Accurate and professional, we have the human touch necessary to provide pre-sales support – with our live chat – and post-sales support, to ensure the success of every transaction and process.
E-commerce support
We are able to support e-commerce realities in communicating with their customers or prospects, offering a professional response to ensure constant supervision in terms of information management or request processing. Accurate and professional, we have the human touch necessary to provide pre-sales support – with our live chat – and post-sales support, to ensure the success of every transaction and process.
Chat and Call Me Back
We operate by a Customer Centricity perspective, which focuses on consumer needs through traditional and social-media channels, following a multi-channel logic. We support customers effectively and professionally by providing information related to products, services, and operational processes. Our customer is placed at the centre of our tailored business operations. With that in mind, we conceived the service ‘Call Me Back’: if a customer does not find an answer to their call due to a busy line or cannot wait and has expressed a desire to be contacted again, they will be called back in a timely manner by the operators in charge.
How to contact
Numero Blu
Don’t hesitate:
we will be happy to help you!