Who we are / Our Mission

30 years of experience serving customers.

Leaders in providing customised BPO SOLUTIONS and SERVICES, CONTACT CENTRE, DIGITAL TRANSFORMATION and MARKET RESEARCH services for Companies and Organisations skilfully carried out by 1,500 trained operators in 8 locations nationwide.

How we are / Mission

30 years of experience serving customers.

Leaders in providing customised BPO SOLUTIONS and SERVICES, CONTACT CENTRE, DIGITAL TRANSFORMATION and MARKET RESEARCH services for Companies and Organisations skilfully carried out by 1,500 trained operators in 8 locations nationwide.

We are an independent and full-Italian reality born from the entrepreneurial initiative of a team of professionals who, back in 1993, had the cutting-edge intuition to launch an Italian innovative Virtual Answering Service and from that came the impulse to give life to Numero Blu, a professional and proactive environment with the goal of supporting companies in the management of direct relationships with their customers.

Over the years, we have evolved protecting our independence carefully, fostering our expertise, enriching and enhancing the quality and variety of our offer.

Today we can offer our clients customised BPO SOLUTIONS and SERVICES, CONTACT CENTRE, DIGITAL TRANSFORMATION and highly qualified MARKET RESEARCH services, meeting every need of companies operating in strategic sectors and regulated markets.

The philosophy of ‘human touch’ is what has always been guiding us, a philosophy built on founding values such as made-in-Italy quality, focus on individual customers, empathy, quick solutions and team training. People are our real strength: teams working with enthusiasm and dedication to achieve objectives, earning the trust of customers day after day and creating lasting and valuable partnerships. This approach to work allows us to take scrupulous care of relationships, always keeping our focus on the full satisfaction of our customers.

UNI EN ISO 9001:2015 (sector EA35) Quality
IOHSAS 18001:2007 Occupational Health and Safety
UNI EN ISO 18295-1:2017 Contact Centres
ISO 37001:2016 Anti-corruption
PCI-DSS 3.2.1. Payment Card Industry Data Security Standard
ISO 14001:2015 Environment
ISO 27001:2013 Information Security
SA8000:2014 Social Responsibility
ISO 22301 Societal security – Business Continuity Management Systems
ISO 22301 Business Continuity
UNI/PdR 125:2022 Gender Equality

– Concerning work as per Law No. 30 of 14 February 2003;
– Concerning safety at work referred to in Legislative Decree No. 81 of 9 April 2008;
– Concerning performance of call center services referred to in Article 1 paragraph 243 of Law No. 232 of 11 December 2016;
– Concerning personal data protection referred to in Legislative Decree No 196 of 30 June 2003.

– Adoption of an anti-corruption code and an anti-fraud policy.

– Numero Blu is a member company of Anima per il Sociale, a no-profit association promoted by the Union of Industrialists and Enterprises of Rome and Lazio with the aim of spreading the culture of corporate social responsibility among local industries the culture of corporate social responsibility for a sustainible economy, social and environmental terms.