INBOUND SERVICESARE THE BEST OFNUMERO BLU
Top class Customer Care and Customer Management, with personnel prepared to take on every type of request and information, in accordance with client expectations and in line with the brand they represent.
The on-going and in-depth training reserved for personnel also contributes to a very low turnover of staff, and consequently we have proven experience in complex sectors that require specific expertise and techniques.
The operation is guaranteed on an interruption-free basis, with resources and infrastructures judged according to peaks in workflow that can fluctuate dramatically.
Numero Blu Group in order to protect the health and safety of its workers and at the same time guarantee operational continuity for its Customers, has implemented 800 workstations for a remote control of work.
WHEN YOUR CUSTOMER CALLS US
THEY WILL ALWAYS FIND SOMEONE WAITING TO LISTEN
Multichannel access platform adequately sized to the needs, 24/7 operational infrastructure and resources.
THEY WON’T BE KEPT WAITING
Operational service in line with expected volume, and integrated internal overflow plans in the case of unexpected peaks in workflow.
THEY WILL GET CONFIDENT AND QUICK REPLIES
Personnel oriented towards problem solving, trained to respond to every need, with skill and respect.