INBOUND SERVICESARE THE BEST OFNUMERO BLU

Top class Customer Care and Customer Management, with personnel prepared to take on every type of request and information, in accordance with client expectations and in line with the brand they represent.

Our Group guarantes operations without interruptions, with resources and infrastructures taylored according to the needs and traffic peaks that can change extremely quickly.

The in-depth and continuous training, reserved for operators, allows the management of orders even in complex sectors that require specific and technical expertise.

Numero Blu Servizi Group, in order to protect the health and safety of workers and at the same time guarantee operational continuity for its customers, has implemented and made operational a remote control project of over 60% of the total workstations which allowed its agents to work remotely in a safe environment.

WHEN YOUR CUSTOMER CALLS US

THEY WILL ALWAYS FIND SOMEONE WAITING TO LISTEN

Multichannel access platform adequately sized to the needs, 24/7 operational infrastructure and resources.

THEY WON’T BE KEPT WAITING

Operational service in line with expected volume, and integrated internal overflow plans in the case of unexpected peaks in workflow.

THEY WILL GET CONFIDENT AND QUICK REPLIES

Personnel oriented towards problem solving, trained to respond to every need, with skill and respect.

PAYMENT/TRANSACTION SERVICES

ORDER TAKING

PSP (PATIENT SUPPORT PROGRAMME)

HELP WITH TELE-SHOPPING

1ST LEVEL HELP DESK

DIRECT RESPONSE TV

HELP FOR CUSTOMERS INVOLVED IN PROMOTIONAL OR CUSTOMER LOYALTY CAMPAIGNS

SWITCHBOARD OPERATOR STATION (CLIENT PABX SERVICE