INBOUND SERVICESARE THE BEST OFNUMERO BLU

Top class Customer Care and Customer Management, with personnel prepared to take on every type of request and information, in accordance with client expectations and in line with the brand they represent.

The on-going and in-depth training reserved for personnel also contributes to a very low turnover of staff, and consequently we have proven experience in complex sectors that require specific expertise and techniques.

The operation is guaranteed on an interruption-free basis, with resources and infrastructures judged according to peaks in workflow that can fluctuate dramatically.

WHEN YOUR CUSTOMER CALLS US

THEY WILL ALWAYS FIND SOMEONE WAITING TO LISTEN

Multichannel access platform adequately sized to the needs, 24/7 operational infrastructure and resources.

THEY WON’T BE KEPT WAITING

Operational service in line with expected volume, and integrated internal overflow plans in the case of unexpected peaks in workflow.

THEY WILL GET CONFIDENT AND QUICK REPLIES

Personnel oriented towards problem solving, trained to respond to every need, with skill and respect.

PAYMENT/TRANSACTION SERVICES

ORDER TAKING

PSP (PATIENT SUPPORT PROGRAMME)

HELP WITH TELE-SHOPPING

1ST LEVEL HELP DESK

DIRECT RESPONSE TV

HELP FOR CUSTOMERS INVOLVED IN PROMOTIONAL OR CUSTOMER LOYALTY CAMPAIGNS

SWITCHBOARD OPERATOR STATION (CLIENT PABX SERVICE