Since 1993, Numero Blu Servizi Group has been a partner to leading organisations in various strategic sectors, which have continued to choose it over the years for the complete, flexible and professional offering of customised Contact Centre and Market Research solutions and services.
The Group decided not to outsource abroad, firmly believing in the mutual Client-Provider advantage. This is derived both from the quality of ‘made in Italy’ and the proximity to clients, who it is easier and more efficient to meet and share all operational phases with.
Numero Blu Servizi Group provides contact center services from its headquarters located in Rome, Legnano (MI), Milan and Settimo Torinese (TO) – operational sites seamless for technology adopted, volume of business managed and expertise acquired – for an overall total of over 1500 workstations.
The Group, in order to protect the health and safety of its workers and at the same time guarantee operational continuity for its Customers, has implemented more than 60% of the total workstations for a remote control of work.
CONTACT CENTRE
A workforce consisting of experienced people, appropriately trained for each market sector and aligned to completely satisfying the end client.
MARKET RESEARCH
A multidisciplinary team, consisting of data analysts, computer scientists, psychologists and sociologists, guarantees accurate and certified analysis thanks to advanced methodologies and consolidated expertise.
13M
INBOUND CONTACTS
2 M
OUTBOUND /BACK OFFICECONTACTS
400K
MULTICHANNEL CONTACTS
8
OFFICES in ROME, LEGNANO (MI), MILAN and SETTIMO TORINESE (TO)
1500
WORKSTATIONS
90
ACTIVE ORDERS
Operational centres in Rome, Milan Legnano (MI) and Settimo Torinese (To), with seamless in-house data centres designed to ensure total data protection.
Organisational structure dedicated to the design and operation of customised services tailor-made for each client.
Management of peaks in workflow, with technical-operational overflow strategies to ensure maximum management flexibility, and immediate increase in production capacity.
MORE ENERGY TO YOUR PROJECTS
Multidisciplinary resources for training, experience and role continuity, ensuring qualitative standards in the management of each type of activity.
A pleasant environment and organisational flexibility ensure a comfortable work setting, continuity and containment of staff turnover.
Regulatory compliance and quality certifications.
ALWAYS LISTENING
In addition to the voice, the Numero Blu contact model involves all touch points and integrates them into a multi-channel CRM system.
Live chat and co-browsing services from an institutional website, for technical and commercial support on products and services.
Appointment PortalIl tool con Agenda Integrata permette una recall, su appuntamento, agli utenti che necessitano di un supporto da parte del Contact Center.
DEM con recall telefonicaGestione campagne e-mail informative con possibilità per il Cliente di ricevere un contatto immediato (call me back) compilando un form sulla landing page.
Automated IVR OutboundGestione di campagne outbound massive tramite IVR outbound per invio di messaggi informativi su prodotti o servizi del Cliente.
SMS GatewayServizio di sms call back, Direct-to-SMS gateway, SMS gateway-massive-send.
Instant Call BackChiamata telefonica da parte dell’operatore verso l’utente finale che ha richiesto via web il contatto, inserendo il proprio recapito in un form predisposto.
Click to CallQuando l’utente clicca su un iperlink (es. un banner) compare il numero di assistenza che può chiamare direttamente dal sito (via voip).
CHAT
Live chat and co-browsing services from an institutional website, for technical and commercial support on products and services.
APPOINTMENT PORTAL
The tool with Integrated Calender allows a call back by appointment, to visitors of the client pages who require support from the Contact Centre.
DIRECT E-MAILNG
Management of informative e-mail campaigns, with the option for clients to be immediately contacted by completing a form on the landing page.
AUTOMATED IVR OUTBOUND
Management of mass outbound campaigns through outbound IVR, to send informative messages about the client’s products or services.
SMS GATEWAY
SMS call back service, Direct-to-SMS gateway, gateway-mass-send SMS.
INSTANT CALL BACK
Telephone call from operator to end user, who requests contact via the website by completing a form.
CLICK TO CALL
When the user clicks on a hyperlink (eg. a banner) a support number appears that can be called directly from the site (via VoIP).
